We have introduced a booking system to ensure we remain in compliance with capacity limitations. All customers will be required to make a pre-arranged booking, up to a week in advance, to access their activity of choice.
Each booking entitles customers to 60 minutes on site, which includes time for checking in at reception, participating in their chosen activity, and then departing the facilities in a timely manner. Though we accept cash as payment, we encourage customers to pay over the phone when available. To protect customers and ensure we maintain maximum use of facilities, customers may only use one activity per booking. However, customers may make multiple bookings to cover a variety of activities.
Initially, we may ask customers to limit the number of times they book into each activity per week to 3 so that other customers have a chance to access the facilities.
Walk-ins – Customers without bookings may be admitted to activities provided:
- There is space in the desired activity
- Compliance with the timing of our sessions
- Register at reception to comply with our track and trace policy
Discounts will not be offered based on remaining time in the session, late arrival, or any other situation outwith our control.