INITIAL PAYMENT

On taking out your membership, an initial payment is taken which is allocated on a ‘pro-rata’ basis until your 1st direct debit payment is processed.  This payment can be made by cash or credit/debit card.

ID VERIFICATION CHECK

In order to safeguard both members and enjoyleisure from fraud and identity theft, ID verification checks are required within 7 days of applying for a direct debit membership.

All membership applicants must present one form of Photographic ID, one form of Proof of Address and proof of bank account ownership. If the direct debit is being taken from a bank account other than the membership applicant (e.g. spouse, parent) ID verification is also required for the bank account holder.

All customers looking to make use of our Bodyworks Gyms and Free Weights facilities need to undergo a gym induction.  

For customers, new to, or who haven’t used a gym facility in while, you will need undergo a full gym induction, where our gym instructors will guide through each of our pieces of equipment.

For regular gym users, transferring to our facilities, a fast-track induction is available.

You can access over 300 fitness classes per week across East Lothian’s 7 Sports Centres.  To book any of the classes:

• Book in person, at your local Sports Centre
• Book over the phone, by calling your local Sports Centre

If you are unable to attend a fitness class, customers must give as much notice as possible prior to the start of the class.  Customers need to contact the Sports Centre in order to either transfer the booking or obtain a refund.

As a direct debit paying member, fitness class places which are not cancelled prior to the start time will be subject to a £2 charge and no refund for non-members.  

Should a member incur 3 no-show charges, no further classes can be booked until the charges have been cleared.

We can offer a membership suspension period of up to 3 months for customers who are:

• Suffering from a medical conditions which prohibits exercise activity.
• Going to out of the country for a minimum period of 2 months

During the agreed suspension period, we will not collect payments from your bank account and your account will be suspended.  This means you will be unable to access any of the facilities under the membership agreement, however you can access the facilities on a pay and play basis. 

Following the agreed suspension period, payments will restart automatically unless we here from you otherwise.    Should you wish to restart your membership earlier that the agreed suspension period, you can do so by contacting us.

All membership suspensions requests and amendments are required to be submitted in writing, and will be confirmed back to you in writing.  Please contact us on memberships@enjoyleisure.com

We’re always disappointed to see someone leave, but we appreciate that on occasion circumstances require it.

Should you be looking to cancel your membership, please contact us in writing via memberships@enjoyleisure.com, with your name, address and (if you know it) your membership ID number providing your one month’s notice of cancellation.

Minimum Term Contracts

• For FITNESS PLUS members, a minimum of 6 direct debit payments are required to fulfil the minimum term contact requirement for this membership option.  
• For FITNESS members, a minimum of 1 direct debit payment is required to fulfil the minimum term contact requirement for this membership option.

Once the minimum term contract obligations are fulfilled, we will confirm your last payment amount and date.  Once your membership expires you will be able to access to the facilities will be on a pay and play basis.